Refund policy

Unused and Un-installed products are welcome to be returned to PYO in their original packaging within 7 days of receipt of merchandise.  All returns / exchanges must receive an RMA number from Paul Yaffe Originals to be accepted at our warehouse. Please contact Paul Yaffe Originals within 7 days of receiving the product for an RMA number. Products requested to be returned after 7 days are subject to a 20% restocking fee. Returned items that are not in resellable condition which includes the product AND the packaging will be subject to a 20% restocking fee. We are not responsible for return shipping fees. To request a return/exchange RMA you can contact us at: [email protected] or call us at 888-411-7179. Authorized returns will be provided instructions on how to return your package. Product Returns must have a RMA number written on the outside of the return box to be accepted at our warehouse. Exchange products will not be released until the return product is received and inspected by Paul Yaffe Originals staff.

DAMAGED, DEFECTIVE, or MISSING PRODUCT:
Please inspect your order upon receipt and contact us immediately (within 48 hours) if you feel the item has defects, damage, or if you’ve received the wrong item. so that we can evaluate the issue and make it right. 

MONKEY BARS:
All Monkey Bars  must be shipped back in the original box, zip tied to the protective backboard with corners protected, sock installed, and in new / resalable condition. Monkey Bars received improperly packaged or damaged will incur a minimum 20% restocking fee as well as damage assessment fees.

SIMPLE RETURN ELIGIBILITY:
To be eligible for a return, your item must be in the same new condition that you received it. Items returned to PYO headquarters must have been purchased from PYO directly. Products must be unused and include all components with its original packaging. You’ll also need your receipt / proof of purchase to process a return. If the product in question was purchased from a Paul Yaffe Originals authorized dealer or other outlet, please contact your specific reseller to handle the return process.They in turn can contact us to process the return providing they purchased the item from us.

PROCESSING:
We will notify you once we’ve received and inspected your return item usually within 7 days of receipt. You’ll be automatically refunded on your original payment method provided the return falls into our 7 day guidelines. Items outside of our guidelines will be assessed a 20% restocking fee and a store credit will be created to your account. Please remember it can take some time for your bank or credit card company to process and post any refunds.

WARRANTIES:
It is your sole responsibility as a consumer to choose and determine the suitability of any PYO product for use in your particular application. As the end user only you can make these determinations. Furthermore, all PYO products that require additional fitment and finishing (composite products, unfinished steel and aluminum parts) must be completely installed and determined correct in fitment “BEFORE” final paint / finishing is applied. PYO offers a limited lifetime warranty on all of its products however, PYO is not responsible for any paint, chrome, epoxy or powder coated finishes applied after initial purchase.